Support

There's a solution to every problem

Theme documentation and FAQ didn’t help to solve the problem!?

Don’t worry, we got you covered. Submit a ticket via HelpDesk and we’ll respond to your request within 24 hours during our working days (Mon-Fri).
Tickets submitted during the weekend will be answered on Monday.

To save yourself time waiting, we highly recommend to do the following before submitting a support ticket:

  • update WordPress to the latest version
  • install the latest version of the theme
  • set PHP version on your server to 5.5 or higher
  • set PHP memory limit on your server to 128MB or higher
  • deactivate all plugins to make sure your issue is not caused by a plugin

*In over 25% of cases these 5 steps will solve the issue you are experiencing.

Theme support includes:

  • assistance with theme installation issues
  • assistance using theme features
  • solving theme related issues or bugs

Theme support DOES NOT include:

  • assistance with issues related to 3rd party plugins or scripts
  • assistance with issues related to your WordPress installation or server
  • assistance with theme customization that require more than a few lines of code

To submit a ticket please log in to your account

Log In

* If you’ve purchased our theme on a 3rd party market (e.g. Envato, Mojo etc.) and you haven’t created an account yet

Select the market

If you purchased our theme on Themeforest (Envato) please sign up for support HERE!
To sign up you will need a valid Envato Purchase ID.

*Once you sign up you'll be able to log in and access Helpdesk as long as your support period is active.

If you purchased our theme on Mojo Marketplace, please sign up for support HERE!
To sign up you will need a valid Mojo Purchase ID.

Your Name*

Your Email *

Creative Market Username *

ISSUE SPECIFIC INFO

Theme You Purchased *

Link to Your Site (optional - but it speeds up issue solving process)

Subject*

Your Message

By using this form you agree with the storage and handling of your data by this website.

* Themes purchased on WordPress.com are supported via dedicated support forum on their site. We are not allowed to provide support outside of that forum.

Click below to go directly to the dedicated support page :