Submit Ticket

Theme documentation and FAQ didn’t help to solve the problem!?

Don’t worry, we got you covered. Submit a ticket via HelpDesk and we’ll respond to your request within 24 hours during our working days (Mon-Fri).
Tickets submitted during the weekend will be answered on Monday.

To save yourself time waiting, we highly recommend to do the following before submitting a support ticket:

update WordPress to the latest version
install the latest version of the theme
set PHP version on your server to 7.3 or higher
set PHP memory limit on your server to 128MB or higher
deactivate all plugins to make sure the issue is not caused by a plugin

What’s Included

Theme support includes:

assistance with theme installation issues
assistance using theme features
solving theme related issues or bugs

What’s not Included

Theme support DOES NOT include:

assistance with issues related to 3rd party plugins or scripts
assistance with issues related to your WordPress installation or server
assistance with theme customization that requires more than a few lines of code

* If you’ve purchased our theme on a 3rd party market (e.g. Envato, Mojo etc.) and you haven’t created an account yet

Select the market

If you purchased our theme on Themeforest (Envato) please sign up for support HERE!
To sign up you will need a valid Envato Purchase ID.

*Once you sign up you'll be able to log in and access Helpdesk as long as your support period is active.

If you purchased our theme on Mojo Marketplace, please sign up for support HERE!
To sign up you will need a valid Mojo Purchase ID.

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Your Email *

Creative Market Username *

ISSUE SPECIFIC INFO

Theme You Purchased *

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Subject*

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* Themes purchased on WooCommerce.com are also supported via dedicated ticketing system on their site.